Frequently Asked Questions
Everything you need to know about shopping with Mountain House.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided items are unworn and have original tags attached. Simply visit our online portal to generate a prepaid return label.
Are your materials sustainably sourced?
Yes, at Mountain House we prioritize eco-friendly fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced wool.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable outdoor fit.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.